{"id":18,"date":"2025-10-10T12:44:25","date_gmt":"2025-10-10T10:44:25","guid":{"rendered":"https:\/\/gluckart.space\/?page_id=18"},"modified":"2026-05-13T20:59:50","modified_gmt":"2026-05-13T18:59:50","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/gluckart.space\/pl\/refund_returns\/","title":{"rendered":"Polityka zwrot\u00f3w i refundacji"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18\" class=\"elementor elementor-18\">\n\t\t\t\t<div class=\"elementor-element elementor-element-529f6ef4 e-flex e-con-boxed e-con e-parent\" data-id=\"529f6ef4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41d13559 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"41d13559\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4 data-start=\"238\" data-end=\"261\">1) General Rules<\/h4><p data-start=\"262\" data-end=\"412\">We want you to be completely satisfied with your purchase. Returns are possible within the deadlines and according to the procedure described below.<\/p><ul data-start=\"414\" data-end=\"639\"><li data-start=\"414\" data-end=\"574\"><p data-start=\"416\" data-end=\"574\"><strong data-start=\"416\" data-end=\"454\">Custom-made or personalized items:<\/strong> Returns and exchanges are not possible. (Exception \u2014 specific discount mechanism in case of a proven defect, see \u00a76.)<\/p><\/li><li data-start=\"575\" data-end=\"639\"><p data-start=\"577\" data-end=\"639\"><strong data-start=\"577\" data-end=\"615\">Standard items (ready-made masks):<\/strong> Returns are possible.<\/p><\/li><\/ul><h4 data-start=\"646\" data-end=\"672\">2) Return Deadlines<\/h4><ul data-start=\"673\" data-end=\"915\"><li data-start=\"673\" data-end=\"794\"><p data-start=\"675\" data-end=\"794\"><strong data-start=\"675\" data-end=\"699\">EU \/ United Kingdom:<\/strong> 14 calendar days from the date of receiving the order (as required by Directive 2011\/83\/EU).<\/p><\/li><li data-start=\"795\" data-end=\"825\"><p data-start=\"797\" data-end=\"825\"><strong data-start=\"797\" data-end=\"805\">USA:<\/strong> 30 calendar days.<\/p><\/li><li data-start=\"826\" data-end=\"915\"><p data-start=\"828\" data-end=\"915\"><strong data-start=\"828\" data-end=\"848\">Other countries:<\/strong> 14 calendar days, or longer if explicitly required by local law.<\/p><\/li><\/ul><h4 data-start=\"922\" data-end=\"948\">3) Return Procedure<\/h4><ol data-start=\"949\" data-end=\"1259\"><li data-start=\"949\" data-end=\"1042\"><p data-start=\"952\" data-end=\"1042\">Send an email to <strong data-start=\"969\" data-end=\"995\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"971\" data-end=\"993\">gluckartmask@gmail.com<\/a><\/strong> with the subject: <em data-start=\"1014\" data-end=\"1039\">\u201cReturn order [number]\u201d<\/em>.<\/p><\/li><li data-start=\"1043\" data-end=\"1091\"><p data-start=\"1046\" data-end=\"1091\">Wait for our confirmation and instructions.<\/p><\/li><li data-start=\"1092\" data-end=\"1158\"><p data-start=\"1095\" data-end=\"1158\">Send the item to: <strong data-start=\"1113\" data-end=\"1156\">Brzeska 24, 618, 03-741 Warsaw, Poland.<\/strong><\/p><\/li><li data-start=\"1159\" data-end=\"1259\"><p data-start=\"1162\" data-end=\"1259\">Keep your receipt and tracking number. We may request photos or proof before you ship the item.<\/p><\/li><\/ol><h4 data-start=\"1266\" data-end=\"1293\">4) Costs and Refunds<\/h4><ul data-start=\"1294\" data-end=\"1764\"><li data-start=\"1294\" data-end=\"1346\"><p data-start=\"1296\" data-end=\"1346\"><strong data-start=\"1296\" data-end=\"1322\">Return shipping costs:<\/strong> Paid by the customer.<\/p><\/li><li data-start=\"1347\" data-end=\"1455\"><p data-start=\"1349\" data-end=\"1455\"><strong data-start=\"1349\" data-end=\"1367\">Refund amount:<\/strong> Only the price of the item \u2014 shipping costs and additional services are not refunded.<\/p><\/li><li data-start=\"1456\" data-end=\"1578\"><p data-start=\"1458\" data-end=\"1578\"><strong data-start=\"1458\" data-end=\"1479\">Legal exceptions:<\/strong> Where the law requires otherwise (e.g. EU customers \u2014 refund of the cheapest standard delivery).<\/p><\/li><li data-start=\"1579\" data-end=\"1679\"><p data-start=\"1581\" data-end=\"1679\"><strong data-start=\"1581\" data-end=\"1600\">Form of refund:<\/strong> Same payment method used for purchase, unless the customer agrees otherwise.<\/p><\/li><li data-start=\"1680\" data-end=\"1764\"><p data-start=\"1682\" data-end=\"1764\"><strong data-start=\"1682\" data-end=\"1700\">Refund timing:<\/strong> Up to 14 calendar days after the returned goods are received.<\/p><\/li><\/ul><h4 data-start=\"1771\" data-end=\"1799\">5) Condition of Goods<\/h4><p data-start=\"1800\" data-end=\"2045\">Returned goods must be in their original condition, unused, and preferably in the original packaging.<br data-start=\"1901\" data-end=\"1904\" \/>If items are used or damaged due to customer actions, we reserve the right to reduce the refund amount proportionally to the loss in value.<\/p><h4 data-start=\"2052\" data-end=\"2072\">6) Exceptions<\/h4><ul data-start=\"2073\" data-end=\"2377\"><li data-start=\"2073\" data-end=\"2232\"><p data-start=\"2075\" data-end=\"2232\"><strong data-start=\"2075\" data-end=\"2100\">Non-returnable items:<\/strong> Custom or personalized orders, gift cards (if applicable), and items that cannot be returned for hygiene reasons (if applicable).<\/p><\/li><li data-start=\"2233\" data-end=\"2377\"><p data-start=\"2235\" data-end=\"2377\"><strong data-start=\"2235\" data-end=\"2276\">Defective or damaged during delivery:<\/strong> Returns are not possible, but the customer is eligible for a <strong data-start=\"2338\" data-end=\"2354\">25% discount<\/strong> on a duplicate item.<\/p><\/li><\/ul><h4 data-start=\"2384\" data-end=\"2408\">7) Return Address<\/h4><p data-start=\"2409\" data-end=\"2475\"><strong data-start=\"2409\" data-end=\"2431\">Uladzimir Hruzdzeu<\/strong><br data-start=\"2431\" data-end=\"2434\" \/>Brzeska 24, 618<br data-start=\"2449\" data-end=\"2452\" \/>03-741 Warsaw, Poland<\/p><h4 data-start=\"2482\" data-end=\"2513\">8) Additional Conditions<\/h4><ul data-start=\"2514\" data-end=\"2777\"><li data-start=\"2514\" data-end=\"2585\"><p data-start=\"2516\" data-end=\"2585\">Returns are accepted only if the return procedure (\u00a73) is followed.<\/p><\/li><li data-start=\"2586\" data-end=\"2641\"><p data-start=\"2588\" data-end=\"2641\">We do not accept returns sent via cash on delivery.<\/p><\/li><li data-start=\"2642\" data-end=\"2777\"><p data-start=\"2644\" data-end=\"2777\">International customers are responsible for correct customs documentation \u2014 parcels must be clearly marked as <strong data-start=\"2754\" data-end=\"2775\">\u201cReturned Goods.\u201d<\/strong><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1) General Rules We want you to be completely satisfied with your purchase. Returns are possible within the deadlines and<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-18","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gluckart.space\/pl\/wp-json\/wp\/v2\/pages\/18","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gluckart.space\/pl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gluckart.space\/pl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gluckart.space\/pl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gluckart.space\/pl\/wp-json\/wp\/v2\/comments?post=18"}],"version-history":[{"count":3,"href":"https:\/\/gluckart.space\/pl\/wp-json\/wp\/v2\/pages\/18\/revisions"}],"predecessor-version":[{"id":21084,"href":"https:\/\/gluckart.space\/pl\/wp-json\/wp\/v2\/pages\/18\/revisions\/21084"}],"wp:attachment":[{"href":"https:\/\/gluckart.space\/pl\/wp-json\/wp\/v2\/media?parent=18"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}